Frequently Asked Questions
DEVICE
What should I do if the device doesn't fire?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the device can't be charged?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
POD
How to fill the e-liquid?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the flavor is very weak?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
E-LIQUID
How to fill the e-liquid?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the flavor is very weak?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Frequently Asked Questions
DEVICE
What should I do if the device doesn't fire?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the device can't be charged?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
POD
How to fill the e-liquid?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the flavor is very weak?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
E-LIQUID
How to fill the e-liquid?
- Please check if the fire button is stuck.
- Please check if the pod is installed in place.
- Please check if the electrodes on the pod and device have any grime
- Please perform a charging test to see if it’s a dead battery.
- Please refer to the user manual of your device, and check the status of the LED indicator to see if there is ashort circuit, insufficient power, or the coil and the device are disconnected etc., and then do according to arecheck of 1-4 items
- The internal components are damaged due to dropping the device or water into the device, resulting in afailure to power on the device.
What should I do if the flavor is very weak?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
What should I do if it tastes burnt?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.